Refund and Returns Policy

Refunds & Returns Policy
Effective Date: 1/2/2025

At artleafz, we are dedicated to creating high-quality, pumpkin-themed handmade fabric goods designed to bring joy and warmth to your winter holidays. If you are not completely satisfied with your purchase, our Refunds & Returns Policy ensures a smooth and hassle-free process. This policy applies for 30 days from the date of purchase.

1. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item is unused, unworn, and in its original condition.
  • The item is in its original packaging, including all tags, labels, and accessories.
  • Proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items:
The following items are not eligible for return:

  • Custom or personalized orders.
  • Sale or clearance items.
  • Items that show signs of wear, damage, or alteration after delivery.

2. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email [email protected] or call +1 2026839019 within 30 days of receiving your item. Include your order number and reason for return.
  2. Approval: Once your return request is approved, we will provide detailed instructions, including the return address.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items). We recommend using a trackable shipping method to ensure the item is safely returned.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [X] business days.
  • Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Shipping Fees:
Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at [email protected].

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Include the following information in your email:

  • A photo of the damaged or defective item.
  • A description of the issue.

We will provide a replacement or issue a full refund, including any shipping fees incurred.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank or credit card account.
  2. Contact your payment provider, as processing times may vary.
  3. If you have taken these steps and still haven’t received your refund, contact us at [email protected].

7. Contact Us

For questions or concerns regarding this Refunds & Returns Policy, contact us at:

  • Email: [email protected]
  • Address: 6204 154th St NW, Gig Harbor, WA 98332, USA
  • Phone: +1 2026839019